Booking, paying, cancelling: how it works
No online payment, no hidden terms.
Booking
A booking starts with a message: WhatsApp or the contact form, whichever you prefer. Tell us the date, the number of people and the activity you have in mind. We reply with the slots that are actually free, not a theoretical calendar.
We then confirm in writing: date, time, meeting point, duration and total price. Until you have that confirmation, nothing is held.
Paying
The principle is simple: a small deposit to hold the slot, the balance paid on site on the day. There is no online payment on this site, and we never ask for card details by message.
Rescheduling or cancelling
Rescheduling is free up to 48 hours before departure. After that we will look for a solution with you, but the deposit may be retained: the slot was taken off the planning and is rarely resold the day before in high season.
The weather guarantee is the exception to that rule. If the sea is bad and we decide not to go out, you choose: another date or a refund. We make the call not to sail, so we carry the cost of it.
On the day
Please arrive about fifteen minutes before the agreed time at the meeting point given in your confirmation. We are open daily, 8 am – 8 pm, april to october.
Delays happen. Message us. On a private trip we shift things when we can; on a shared slot, the boat leaves on time for the other passengers.
A question this page doesn't answer?
Ask us directly. We answer with what we know, and we say so when we don't know.